Dan is a collaborator who supports, strategizes, educates, learns from, and informs while building meaningful relationships with you as a client. The idea of hiring a coach or consultant with perspective was essential after his own spectacular crash, especially one who can shine a light on specific areas most can't see, this just might make all the difference. 

 

My unique style is a combination of "Perspective Leverage" meets "Truth-Telling" and "Asking the Right Questions" as a bold and honest sparring partner for brands and business owners.
 

Knowing all the right answers is not a solution, as peer review and praise must run hand in hand.

 

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What is the YCDB -  R.I.P.E.™ method?

I developed the R.I.P.E. methodology so we can "Set the Table", and it's where I begin to understand what is working, and what needs improvement within your brand or business.

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R – Respect, It’s the foundation for great leaders. Treating each other with respect is essential for learning, leverage, love, brand growth, and employee commitment. RESPECT is defined as “a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements”, you will struggle to convert energy into a passion and the guest experience will suffer. R is also for Reputation; a leading indicator for Repeat business.
We start with a deep respect for you and what you have already built, then we,
 

I – Inspect, “To look at closely; to discover shortcomings”. At YCDB we see it all and train you and your team in the art of inspection. With over 4000 global service experiences and 30 years of business, pleasure, and travel Dan has developed the keen eye of a guest, customer, consumer, and CEO. We see it all and show you the Impact of where your guests are looking when you are not. I also stand for Inclusion, Ideation, Informative and Instructive, hallmarks of the YCDB consulting method.
 

P – Perspective, “A point of view or particular attitude toward something”. Most owners have a narrow perspective when the demands of day-to-day operations require 50, 60 even 80 hours a week on-site. Our perspective can provide a viewpoint that you simply cannot possess. P also stands for Pride, Process, Passion, and Performance. You are the Quarterback of your team, think of Dan and a coach in the SkyBox. 

 

E – Expectation, “A strong belief that someone will or should achieve something”. We all have them. In the service industry, living up to and exceeding expectations is what sets leaders apart from the pack. I often challenge owners to tell me what they “sell” – most say food, massage, oil, pizza, haircuts, accounting services, clothing and I challenge them to think of the Experience. Your guest is going to vote – Yes, this was an experience I want to repeat, or No, I don’t.  E also stands for Energy, Encouraging, Esteem, and Ego. Oh YES, the EGO. 

 Reach me directly to talk about the

R.I.P.E. method and the benefits to your Brand or Business TODAY.  

Dan@YCDB.com  or (631) 774-4140